Update manager troubleshooting
This section provides troubleshooting information about problems and workarounds related to the update manager plug-in.
- Unable to import updates from network mounted directories
Update Manager is unable to import updates from network mounted directories in Windows. - Getting Started wizard for update manager indicates that some systems are not supported
After selecting systems in the Getting Started wizard, a message is displayed indicating that some of the systems are not supported. - A system cannot be chosen from the Getting Started, Install, or Install staging wizards
A particular system cannot be chosen in the update manager Getting Started, Install staging, or Install wizards. - Compliance is not accurate for a system
Update manager incorrectly indicates that a system is out of compliance. - Unable to find update compliance task logs
The log files produced by the update compliance policies for a given system are not found with the log files for tasks run on that system. - Update compliance completes with errors
The log files produced by the update compliance policies for a given system contain errors. - Update compliance is not refreshed when adding a nested group to a compliance policy
Nested update groups and system groups for update manager do not inherit compliance policies. - Compliance issues not resolved after successful install of updates
This problem affects users of Update manager. - Update compliance issue remains unresolved after installing 5.20.x updates on Linux systems
In inventory, the version property of the 5.20.x does not get refreshed properly after an update, which means that the compliance issue remains unresolved. - Running out disk space during update download can cause random application errors and server startup errors
This problem can occur when downloading updates that consume a large amount of disk space. - Download of updates fails due to proxy server connection issues
Test connection, check for update, or download tasks fail on systems connected to the Internet through a proxy server. - Download of updates fails with an error of download size exceeded
This problem occurs when the Maximum disk space to use setting is set to an amount that is too small to accommodate the updates you want to download. - Install and Installation staging tasks not available for an update
The install and installation staging actions are not available for an update. - Installing an update takes too much time
The install of updates is slow. - Install fails when using system groups or update groups
Performing an install or uninstall fails when using one or more system groups or update groups. - Updates from an update group have not been installed
When installing an update group, some members are installed and others are not. - Show installed updates and Show and install updates tasks do not display all updates
The show updates views do not display all updates. Some updates are missing. - LSI driver for mptsas installs without errors but compliance is not satisfied
This problem affects users of update manager on Windows. - Update installation task fails with error message ATKUPD826E
This problem affects users of update manager. - Update manager task for AIX fails though operating system levels are updated correctly
This problem affects the use of update manager to update AIX®. - Restart fails on systems that forbid ICMP packages
This problem occurs when you use update manager to install an update that requires a system reboot on a managed system that forbids all ICMP packages. - Install log shows multiple invalid subscription messages when you update IBM Flex System Manager to 6.3.3 or later versions
When you update the IBM Flex System Manager to version 6.3.3 or later, the Install log shows multiple Invalid subscription messages. These messages are also displayed when you update the QLogic and Emulex products.
Parent topic: Updating firmware and software