List of UEFI events

1. This message could occur with messages about other processor configuration problems. Resolve those messages first.
2. If the problem persists, ensure that matching processors are installed (i.e., matching option part numbers, etc)
3. Verify that the processors are installed in the correct sockets. If not, correct that problem.
4. Check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
5. Replace mismatching processor. Inspect the processor socket and replace the system board first if the socket is damaged.

• Removing a microprocessor and heat sink
• Installing a microprocessor and heat sink
• Removing and replacing the system-board assembly

1. If this is a newly installed option, ensure that matching processors are installed in the correct processor sockets.
2. Check the IBM support site for an applicable service bulletin that applies to this processor error.
3. Replace the processor. Inspect the processor socket and replace the system board first if the socket is damaged.

• Removing a microprocessor and heat sink
• Installing a microprocessor and heat sink
• Removing and replacing the system-board assembly

1. If this is a newly installed option, ensure that matching processors are installed in the correct processor sockets.
2. Check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
3. Replace the processor. Inspect the processor socket and replace the system board first if the socket is damaged.

• Removing a microprocessor and heat sink
• Installing a microprocessor and heat sink
• Removing and replacing the system-board assembly

1. Processors installed do not have the same power requirements
2. Ensure that all Processors have matching power requirements (such as 65, 95, or 130 Watts)
3. If power requirements match, check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
4. Replace the processor. Inspect the processor socket and replace the system board first if the socket is damaged

• Removing a microprocessor and heat sink
• Installing a microprocessor and heat sink
• Removing and replacing the system-board assembly

1. Verify that matching DIMMs are installed in the correct population sequence. Correct any configuration issues found.
2. Replace the associated processor. Inspect the processor socket and replace the system board first if the socket is damaged

• Installing a DIMM
• Removing a microprocessor and heat sink
• Installing a microprocessor and heat sink
• Removing and replacing the system-board assembly

1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch issues found.
2. Check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
3. Replace the processor. Inspect the processor socket and replace the system board first if the socket is damaged.

• Installing a microprocessor and heat sink
• Removing and replacing the system-board assembly

1. Verify that the processor is a valid option that is listed as a Server Proven device for this system. If not, remove the Processor and install one listed on the Server Proven website.
2. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch found.
3. Check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
4. Replace the processor. Inspect the processor socket and replace the system board first if the socket is damaged

• Removing a microprocessor and heat sink
• Installing a microprocessor and heat sink
• Removing and replacing the system-board assembly

1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch found.
2. Check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
3. Replace the system board.

• Removing a microprocessor and heat sink
• Installing a microprocessor and heat sink
• Removing and replacing the system-board assembly

1. Verify that matching processors are installed in the correct processor sockets.
2. Check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
3. Replace the system board.

• Removing a microprocessor and heat sink
• Installing a microprocessor and heat sink
• Removing and replacing the system-board assembly

1. Verify that matching processors are installed in the correct processor sockets.
2. Check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
3. Replace the system board.

• Removing a microprocessor and heat sink
• Installing a microprocessor and heat sink
• Removing and replacing the system-board assembly

1. Verify that matching processors are installed in the correct processor sockets.
2. Check the IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.
3. Replace the system board.

• Removing a microprocessor and heat sink
• Installing a microprocessor and heat sink
• Removing and replacing the system-board assembly

1. Verify that matching processors are installed in the correct processor sockets.
2. Check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
3. Replace the system board.

• Removing a microprocessor and heat sink
• Installing a microprocessor and heat sink
• Removing and replacing the system-board assembly

1. Verify that matching processors are installed in the correct processor sockets.
2. Check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
3. Replace the system board.

• Removing a microprocessor and heat sink
• Installing a microprocessor and heat sink
• Removing and replacing the system-board assembly

1. If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded, reseat the adapter and any attached cables.
2. Check the IBM support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error.

   NOTE: It may be necessary to disable unused option ROMs from UEFI F1 setup or ASU or using adapter manufacturer utilities so that adapter firmware can be updated.

3. Move the adapter to a different slot. If a slot is not available or error recurs, replace the adapter.
4. If the adapter was moved to a different slot and the error did not recur, verify that this is not a system limitation. Then replace the system board. Also, if this is not the initial installation and the error persists after adapter replacement, replace the system board.

• Removing an I/O expansion adapter
• Installing an I/O expansion adapter
• Removing and replacing the system-board assembly

1. If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded, reseat the adapter and any attached cables.
2. Move the adapter to a different system slot, if available.
3. Check the IBM support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error.

   NOTE: It may be necessary to configure slot to Gen1 or to use special utility software so that adapter firmware can be upgraded. Gen1/Gen2 settings can be configured via F1 Setup -> System Settings -> Devices and I/O Ports -> PCIe Gen1/Gen2/Gen3 Speed Selection, or the ASU Utility.

4. Replace the adapter.

• Removing an I/O expansion adapter
• Installing an I/O expansion adapter
• Using the Setup utility

Return the system to primary bank.

• Recovering a UEFI image

1. Use the IMM Web Interface to clear the event log.
2. If IMM communication is unavailable, use the Setup Utility to access the System Event Logs Menu and choose Clear IMM System Event Log and Restart Server.

• Using the Setup utility

1. Reboot the system. Will come up on backup UEFI image. Update the primary UEFI image.
2. If error does not persist no additional recovery action is required.
3. If error persists, or boot is unsuccessful, replace the system board.

• Updating firmware and device drivers
• Removing and replacing the system-board assembly

1. Update the backup UEFI image.
2. If error does not persist, no additional recovery action is required.
3. If error persists, or boot is unsuccessful, replace the system board.

• Updating firmware and device drivers
• Removing and replacing the system-board assembly

1. If system failed to boot successfully, DC cycle the system.
2. If system boots to F1 setup, update the UEFI image and reset bank to primary (if required). If the system boots without error, recovery is complete and no additional action is required.
3. If system fails to boot, or if the firmware update attempt fails, replace the system board.

• Updating firmware and device drivers
• Removing and replacing the system-board assembly

Information only; no action is required.

Information only; no action is required.

Information only; no action is required.

Check system event log for uncorrected DIMM failures and replace those DIMMs.

• Removing a DIMM
• Installing a DIMM

Check the system-event log for uncorrected DIMM failures and replace those DIMMs.

• Removing a DIMM
• Installing a DIMM

Check system log for related DIMM failures and replace those DIMMs.

• Removing a DIMM
• Installing a DIMM

1. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
2. Reboot the system. If problem persists, contact Support.

1. If this compute node and/or any attached cables were recently installed, moved, serviced or upgraded,
   1. Reseat the adapter and any attached cables.
   2. Reload the device driver.
   3. If device is not recognized, reconfiguring slot to Gen1 or Gen2 may be required. Gen1/Gen2 settings can be configured via F1 Setup -> System Settings -> Devices and I/O Ports -> PCIe Gen1/Gen2/Gen3 Speed Selection, or the ASU Utility.
2. Check the IBM support site for an applicable device driver, firmware update, or other information that applies to this error. Load the new device driver and install any required firmware updates.
3. If the problem persists, remove the adapter. If system reboots successfully without the adapter, replace that adapter.
4. Replace the processor.

• Removing an I/O expansion adapter
• Installing an I/O expansion adapter
• Using the Setup utility
• Updating firmware and device drivers
• Removing a microprocessor and heat sink
• Installing a microprocessor and heat sink

1. If this compute node and/or any attached cables were recently installed, moved, serviced or upgraded:
   1. Reseat the adapter and any attached cables.
   2. Reload the device driver.
   3. If device is not recognized, reconfiguring slot to Gen1 or Gen2 may be required. Gen1/Gen2 settings can be configured via F1 Setup -> System Settings -> Devices and I/O Ports -> PCIe Gen1/Gen2/Gen3 Speed Selection, or the ASU Utility.
2. Check the IBM support site for an applicable device driver, firmware update, or other information that applies to this error. Load the new device driver and install any required firmware updates.
3. If the problem persists, remove the adapter. If the system reboots successfully without the adapter, replace that adapter.
4. Replace the processor.

• Removing an I/O expansion adapter
• Installing an I/O expansion adapter
• Using the Setup utility
• Updating firmware and device drivers
• Removing a microprocessor and heat sink
• Installing a microprocessor and heat sink

1. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
2. Update the UEFI image.
3. Replace the system board.

• Updating firmware and device drivers
• Removing and replacing the system-board assembly

1. Check CMM/IMM logs for communication errors and resolve.
2. Reseat the system.
3. If problem persists, contact Support.

1. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
2. Update the UEFI image.
3. Replace the system board.

• Updating firmware and device drivers
• Removing and replacing the system-board assembly

1. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
2. Update the UEFI image.
3. Replace the system board.

• Updating firmware and device drivers
• Removing and replacing the system-board assembly

1. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
2. Update the UEFI image.
3. Replace the system board.

• Updating firmware and device drivers
• Removing and replacing the system-board assembly

1. This event resets UEFI to the default settings for the next boot. If successful, the Setup Utility is displayed. The original UEFI settings are still present.
2. If you did not intentionally trigger the reboots, check logs for probable cause.
3. Undo recent system changes (settings or devices added). If there were no recent system changes, remove all options, and then remove the CMOS battery for 30 seconds to clear CMOS contents. Verify that the system boots. Then, re-install the options one at a time to locate the problem.
4. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
5. Update the UEFI firmware.
6. Remove and re-install CMOS battery for 30 seconds to clear CMOS contents
7. Replace the system board.

• Removing the CMOS battery
• Installing the CMOS battery
• Updating firmware and device drivers
• Using the Setup utility
• Removing and replacing the system-board assembly

1. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
2. Update the UEFI image.
3. Replace the system board.

• Updating firmware and device drivers
• Removing and replacing the system-board assembly

1. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
2. Update the UEFI image.
3. Replace the system board.

• Updating firmware and device drivers
• Removing and replacing the system-board assembly

Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.

• Updating firmware and device drivers

1. Continue booting the system. If the system does not reset, manually reset the system.
2. If the error is not reported on the subsequent boot, no additional recovery action is required.
3. If the error persists, continue booting system and update the UEFI image.
4. Replace the system board.

• Updating firmware and device drivers
• Removing and replacing the system-board assembly

1. If system failed to boot successfully, DC cycle system.
2. If system boots to F1 setup, update the UEFI image and reset bank to primary (if required). If the system boots without error, recovery is complete and no additional action is required.
3. If system fails to boot, or if the firmware update attempt fails, replace the system board.

• Updating firmware and device drivers
• Removing and replacing the system-board assembly

1. Prior to replacing memory DIMM, refer to TIP H212154 for minimum code level.
2. If the compute node has recently been installed, moved, serviced, or upgraded, verify that the DIMM is properly seated and visually verify that there is no foreign material in any DIMM connector on that memory channel. If either of these conditions is found, correct and retry with the same DIMM. (Note: The event Log might contain a recent 00580A4 event denoting detected change in DIMM population that could be related to this problem.)
3. If no problem is observed on the DIMM connectors or the problem persists, replace the DIMM identified by LightPath and/or event log entry.
4. If problem recurs on the same DIMM connector, replace the other DIMMs on the same memory channel.
5. Check the IBM support site for an applicable service bulletin or firmware update that applies to this memory error.
6. If problem recurs on the same DIMM connector, inspect connector for damage. If found, replace the system board.
7. Replace the affected Processor.
8. Replace system board.

• Removing a DIMM
• Installing a DIMM
• Removing a microprocessor and heat sink
• Installing a microprocessor and heat sink
• Removing and replacing the system-board assembly

1. Could follow an uncorrectable memory error or failed memory test. Check the log and service that event first. DIMMs disabled by other errors or actions could cause this event.
2. Verify that the DIMMs are installed in the correct population sequence.
3. Disable memory mirroring and sparing. If this action eliminates the mismatch, check the IBM Support site for information related to this problem.
4. Update UEFI firmware.
5. Replace the DIMM
6. Replace the processor.

• Removing a DIMM
• Installing a DIMM
• Removing a microprocessor and heat sink
• Installing a microprocessor and heat sink

1. If any memory errors are logged other than this one, take actions indicated for those codes first.
2. If no other memory diagnostic codes appear in the logs, verify that all DIMM connectors are enabled using the Setup utility or the Advanced Settings Utility (ASU).
3. If the problem remains, shut down and remove node from chassis and physically verify that one or more DIMMs are installed and that all DIMMs are installed in the correct population sequence.
4. If DIMMs are present and properly installed, check for any lit DIMM-connector LEDs, and if found, reseat those DIMMs.
5. Reinstall node in chassis, power on node, then check logs for memory diagnostic codes.
6. If the problem remains, replace the processor.
7. If the problem remains, replace the system board.

• Removing a DIMM
• Installing a DIMM
• Using the Setup utility
• Removing a microprocessor and heat sink
• Installing a microprocessor and heat sink
• Removing and replacing the system-board assembly

1. Prior to replacing memory DIMM, refer to TIP H212154 for minimum code level.
2. You must AC-cycle the system to re-enable the affected DIMM connector or re-enable manually using the Setup utility.
3. If the compute node has been recently installed, serviced, moved, or upgraded, check to ensure that DIMMs are firmly seated and that no foreign material can be seen in the DIMM connector. If either condition is observed, correct and retry with the same DIMM. (Note: The event Log might contain a recent 00580A4 event denoting detected change in DIMM population that could be related to this problem.)
4. If problem persists, replace the DIMM identified by LightPath and/or event log entry.
5. If problem recurs on the same DIMM connector, swap the other DIMMs on the same memory channel across channels one at a time to a different memory channel or processor. If problem follows a moved DIMM to a different memory channel, replace that DIMM.
6. Check the IBM support site for an applicable service bulletin or firmware update that applies to this memory error.
7. If problem stays with the original DIMM connector, re-inspect DIMM connector for foreign material and remove, if found. If connector is damaged, replace system board.
8. Remove the affected processor and inspect the processor socket pins for damaged or mis-aligned pins. If damage is found, or this is an upgrade processor, replace the system board. If there are multiple processors, swap them to move affected procesor to another processor socket and retry. If problem follows the affected processor (or there is only one processor), replace the affected processor.
9. Replace the system board.

• Removing a DIMM
• Installing a DIMM
• Using the Setup utility
• Removing a microprocessor and heat sink
• Installing a microprocessor and heat sink
• Removing and replacing the system-board assembly

1. Check the log for a separate error related to an associated PCIe device and resolve that error.
2. Check the IBM support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
3. Replace the system board.

• Removing and replacing the system-board assembly

1. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
2. Inspect the processor socket for foreign debris or damage. If debris is found, remove the debris.
3. If error recurs, or socket damage is found, replace the system board.

• Removing a microprocessor and heat sink
• Installing a microprocessor and heat sink
• Removing and replacing the system-board assembly

1. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
2. Inspect the processor socket for foreign debris or damage. If debris is found, remove the debris.
3. If error recurs, or socket damage is found, replace the system board.

• Removing a microprocessor and heat sink
• Installing a microprocessor and heat sink
• Removing and replacing the system-board assembly

1. If the processor or firmware was just updated, check the IBM support site for an applicable service bulletin or firmware update that applies to this processor error.
2. If there are multiple Processors, swap Processors to move affected processor to another processor socket and retry. If problem follows the affected processor, or this is a single processor system, replace the processor. Inspect the processor socket on each processor removal and replace system board first if the processor socket is damaged or mis-aligned pins are found.
3. Replace the system board.

• Removing a microprocessor and heat sink
• Installing a microprocessor and heat sink
• Removing and replacing the system-board assembly

1. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
2. Update the primary UEFI image.
3. Replace the system board.

• Updating firmware and device drivers
• Removing and replacing the system-board assembly

1. Check IMM/chassis event log. This event should immediately precede 0068002 error. Resolve that event or any other battery related errors.
2. Use F1 Setup to reset date and time. If problem returns after a system reset, replace CMOS battery.
3. If problem persists then check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
4. Replace the system board.

• Removing the CMOS battery
• Installing the CMOS battery
• Updating firmware and device drivers
• Using the Setup utility
• Removing and replacing the system-board assembly

1. Go to the Setup Utility (System Settings -> Settings -> Driver Health Status List) and find a driver/controller reporting Configuration Required status.
2. Search for the driver menu from System Settings and change settings appropriately.
3. Save settings and restart system.

• Using the Setup utility

1. Reboot the system.
2. If problem persists, switch to backup UEFI or update the current UEFI image.
3. Replace the system board.

• Updating firmware and device drivers
• Removing and replacing the system-board assembly

1. No action required. The system will reboot at the end of POST.
2. If the problem persists, switch to the backup UEFI image or update the current UEFI image.
3. Replace the system board.

• Updating firmware and device drivers
• Removing and replacing the system-board assembly

1. Reboot the system.
2. If problem persists, switch to the backup UEFI image or update the current UEFI image.
3. Replace system board.

• Updating firmware and device drivers
• Removing and replacing the system-board assembly

1. Reboot the system to reconnect the controller.
2. If problem persists, switch to the backup UEFI image or update the current UEFI image.
3. Replace the system board.

• Updating firmware and device drivers
• Removing and replacing the system-board assembly

1. Reboot the system.
2. If problem persists, switch to the backup UEFI image or update the current UEFI image.
3. Replace the system board.

• Updating firmware and device drivers
• Removing and replacing the system-board assembly

1. Reset the IMM from the CMM.
2. Use the CMM to remove auxilliary power from the compute node. This will reboot the compute node.
3. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
4. Update the UEFI Firmware.
5. Replace the system board.

• Updating firmware and device drivers
• Removing and replacing the system-board assembly

1. Use the Setup Utility to verify and save the settings (which will recover the settings).
2. Reset the IMM from the CMM.
3. Use CMM to remove auxilliary power from the compute node. This will reboot the compute node.
4. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
5. Update the IMM Firmware.
6. Remove and re-install CMOS battery for 30 seconds to clear CMOS contents.
7. Replace the system board.

• Removing the CMOS battery
• Installing the CMOS battery
• Updating firmware and device drivers
• Removing and replacing the system-board assembly

1. Use the Setup Utility to verify and save the settings (which will recover the settings).
2. Reset the IMM from the CMM.
3. Use CMM to remove auxilliary power from the compute node. This will reboot the compute node.
4. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
5. Update the IMM Firmware.
6. Remove and re-install CMOS battery for 30 seconds to clear CMOS contents.
7. Replace the system board.

• Removing the CMOS battery
• Installing the CMOS battery
• Updating firmware and device drivers
• Using the Setup utility
• Removing and replacing the system-board assembly

1. Continue booting system. If system does not reset, manually reset the system.
2. If the error is not reported on the subsequent boot, no additional recovery action is required.
3. If the event persists, continue booting system and update the UEFI image.
4. Replace the system board.

• Updating firmware and device drivers
• Removing and replacing the system-board assembly

1. Update all firmware (including adapter firmware) to the latest levels.
2. If problem persists, contact Support.

• Updating firmware and device drivers

1. Update all firmware (including adapter firmware) to the latest levels.
2. If problem persists, contact Support.

• Updating firmware and device drivers
• Removing and replacing the system-board assembly

1. F1 Setup -> Save Settings.
2. Retry the configuration update.

• Using the Setup utility

1. If the DIMM was disabled because of a memory fault, follow the procedure for that event.
2. If no memory fault is recorded in the logs and no DIMM connector error LEDs are lit, re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU).
3. If the problem persists, Power cycle the compute node from the management console.
4. Reset the IMM to default settings.
5. Reset UEFI to default settings.
6. Update IMM and UEFI firmware.
7. Replace the system board.

• Updating firmware and device drivers
• Removing and replacing the system-board assembly

1. Prior to replacing memory DIMM, refer to TIP H212154 for minimum code level.
2. If the compute node has recently been installed, moved, serviced, or upgraded, verify that the DIMM is properly seated and visually verify that there is no foreign material in any DIMM connector on that memory channel. If either of these conditions is found, correct and retry with the same DIMM. (Note: The event Log might contain a recent 00580A4 event denoting detected change in DIMM population that could be related to this problem.)
3. Check the IBM support site for an applicable firmware update that applies to this memory error. The release notes will list the known problems the update addresses.
4. If the previous steps do not resolve the problem, at the next maintenance opportunity, replace the affected DIMM (as indicated by LightPath and/or failure log entry).
5. If PFA re-occurs on the same DIMM connector, swap the other DIMMs on the same memory channel one at a time to a different memory channel or processor. If PFA follows a moved DIMM to any DIMM connector on the different memory channel, replace the moved DIMM.
6. Check the IBM support site for an applicable Service Bulletins (Service bulletins) that applies to this memory error. (Link to IBM support service bulletins)
7. If problem continues to re-occur on the same DIMM connector, inspect DIMM connector for foreign material and remove, if found. If connector is damaged, replace system board.
8. Remove the affected processor and inspect the processor socket pins for damaged or mis-aligned pins. If damage is found or the processor is an upgrade part, replace the system board.
9. Replace affected processor.
10. Replace the system board.

• Removing a DIMM
• Installing a DIMM
• Removing a microprocessor and heat sink
• Installing a microprocessor and heat sink
• Removing and replacing the system-board assembly

1. This event could follow an uncorrectable memory error or failed memory test. Check the log and resolve that event first. DIMMs disabled by other errors or actions could cause this event.
2. Ensure that the DIMM connectors are populated in the correct sequence.

• Removing a DIMM
• Installing a DIMM

1. If a DIMM connector error LED is lit, resolve the failure.
2. Make sure that the DIMM connectors are correctly populated for mirroring mode.

• Removing a DIMM
• Installing a DIMM

Make sure that the DIMM connectors are correctly populated for sparing mode.

• Removing a DIMM
• Installing a DIMM

1. If the system was recently installed, moved, or serviced, make sure the battery is properly seated.
2. Check the IBM support site for an applicable service bulletin or firmware update that applies to this error.
3. Replace the CMOS battery
4. Replace the system board.

• Removing the CMOS battery
• Installing the CMOS battery
• Removing and replacing the system-board assembly