Discovery problems

Use this information to solve problems with resource discovery in the IBM® Flex System Manager management software web interface. During initial setup, the management software automatically discovers chassis on the management network. You can manage the chassis after it is discovered.

Troubleshooting discovery problems with the management software user interface

Table 1. Discovery problems and corrective actions
Problem description Corrective action
You selected a chassis and clicked Manage on the FSM Management Domain page, and the status type Discovery Pending is displayed for more than a few minutes.
  • Check the Resource Explorer page for the resource. After a few minutes, the resource might be visible in Resource Explorer. Open the FSM Management Domain page again and click Manage.
    Note: The Resource Explorer link is in the navigation area, which is hidden by default in the management software web interface. To open the navigation area, click the arrow icon on the left side of the screen.
  • Discover the resource manually. Click Inventory > System discovery; then, enter the IP address for the resource.
You selected a resource and clicked Manage on the FSM Management Domain page, and the status type Unlock Pending is displayed for more than a few minutes.
  • Try to request access to the resource from the Navigate Resources page.
    Note: The Navigate Resources link is in the navigation area, which is hidden by default in the management software web interface. To open the navigation area, click the arrow icon on the left side of the screen.
  • From the Resource Explorer page, delete the resource. Go back to the FSM Management Domain page, select the resource again, and click Manage again.
You deleted a resource from the Resource Explorer page, and the status type Delete Pending is displayed for more than a few minutes on the FSM Management Domain page. The resource deletion process might take 15 minutes or more.
You attempted to lock access to a resource and the status type Lock Pending is displayed for more than a few minutes on the FSM Management Domain page. From the Resource Explorer page, attempt to revoke access by selecting the resource and using the Actions menu.
You attempted to discover a Flex System CN4093 10Gb Converged Scalable Switch with its IPv6 address through either the web interface or with the mkdatasource command, but the management software cannot connect to the switch. Use the IPv4 address for the switch to discover it.

Troubleshooting with discovery and resource-management CLI commands

The CLI commands in the following table might assist you in troubleshooting resource-discovery problems. For more information about using CLI commands, see Using the command-line interface.

Table 2. Discovery-related CLI commands
Command Function
smcli lsChassis Shows a list of all managed and unmanaged chassis
smcli lsFSM Shows a list of all management nodes on the management network
smcli lssystem Shows information about a specific chassis or compute node
smcli manageChassis Manage a chassis
smcli unmanageChassis Unmanage a chassis
smcli eventListener Watch events that are generated during manage or unmanage command operations
smcli lsAutomanage Check if auto-manage option is enabled
Note: If enabled, the management software attempts to manage all chassis that it finds on the management network
smcli dmStatus Check if the proper data management plug-in is started
smcli printDMData Provides additional debug information
smcli collectsptfile Collects support files from a specified system and copies them to the management node. See collectsptfile for more information.
Note: You can also collect support files through the Service and Support Manager web interface. See Manually collect support files for more information.
smcli submitsptfile Sends support files on the management node to the service provider. See submitsptfile for more information.
Parent topic: Troubleshooting the management software