Submitting service data manually

Use this procedure to submit service data manually.

About this task

To manually submit service data to IBM®, complete the following steps.

Note: To submit an ESA event, you must first complete the Getting Started with Electronic Service Agent™ wizard. See Setting up Electronic Service Agent (ESA) for more information.

Procedure

Click Resource Explorer. The Resource Explorer tab opens.
In the resource table, click Service and Support Groups. A table with the Service and Support groups appears.
Click Monitored Systems. A table with the monitored systems appears.
Select the check box for the monitored system you want and click Action > Service and Support > Submit service request.
Type the problem description and details in the applicable fields; then, click Submit. The submitted problem will show up in the table on the Problems page. If ESA is configured, the problem is sent to IBM. Otherwise, it is kept in a held state until ESA is configured.