IBM Flex System Manager Service and Support Manager
Service and Support Manager is a plug-in for IBM® Flex System Manager. Service and Support Manager automatically detects serviceable hardware problems and collects supporting data for serviceable hardware problems that occur on your monitored endpoint systems. The Electronic Service Agent™ tool is integrated with Service and Support Manager and transmits serviceable hardware problems and associated support files to IBM support.
The following types of IBM Flex
System components can be monitored by Service and Support Manager:
- IBM Flex System Enterprise Chassis
- IBM X-Architecture Compute Nodes
- IBM Power Systems™ Compute Nodes
- IBM Flex System V7000 Storage Nodes
Note: Service and Support Manager supports
monitoring of network switches only if the chassis recognizes the
switches and reports switch errors as chassis errors.
Service and Support Manager includes
the following features:
- Automatically detects serviceable hardware problems to IBM support for all monitored systems.
- The integrated Electronic Service Agent tool securely transmits serviceable hardware problems, associated support files, and Performance Management data to IBM support.
- Collects and securely transmits scheduled system inventory and diagnostic support files to an IBM database. This inventory information is available to IBM support representatives when they are solving your problem.
- Communicates with IBM support using a secure connection using encryption and authentication.
- Includes the option to send e-mail notifications when a serviceable problem is detected and service request is opened.