Solving problems

In the IBM® Flex System Manager management software web interface, use the Chassis Map in Chassis Manager to see events and problems for a device. To see events and problems at a higher, chassis level, use the Active Status or Problems page.

Use the information in this section to relate a problem to a managed resource (and a serviceable part, if applicable) with the Active Status and Problems pages by using the Chassis Manager in the management software web interface.

If configured and activated in the management software, IBM Electronic Service Agent™ (ESA) automatically reports hardware problems to IBM Support and collects system service information for monitored systems. Setting up Electronic Service Agent (ESA) in Additional setup.

For educational information about getting service and support for management software, see Resource management.

Viewing problems
Use the Chassis Manager and Chassis Map to view problems with chassis, compute nodes, or other resources that are managed by IBM Flex System Manager management software.
Finding problem-resolution information through the management software web interface
Use the IBM Flex System Manager management software web interface to guide you to problem-resolution recommendations in the IBM Flex System documentation.
Submitting a service request
This topic describes how to submit a service request from Chassis Manager in IBM Flex System Manager management software.
Recovering a Chassis Management Module (CMM) after removing the management node
Use the following procedure to recover and configure a Chassis Management Module (CMM) only if you removed the Flex System Manager Types 7955, 8731, and 8734 hardware without first unmanaging the Chassis Management Module (CMM) on the Management Domain page.
Replacing IBM Flex Systems FC3171 Switch I/O Module
This procedure disrupts communication on the storage area network (SAN) fabric for all devices that are attached to the FC3171 switch that is being replaced. Ensure that you take preventive steps in the affected environment to mitigate the effects of this disruption.
Replacing IBM Flex Systems EN4093R Switch I/O Module
This procedure disrupts communication on the local area network (LAN) fabric for all devices attached to the EN4093R switch that is being replaced. Ensure that you take preventive steps in the affected environment to mitigate the effects of this disruption.
Replacing IBM Flex Systems FC5022 Switch I/O Module
This procedure disrupts communication on the storage area network (SAN) fabric for all devices attached to the FC5022 switch that is being replaced. Ensure that you take preventive steps in the affected environment to mitigate the effects of this disruption.
Recovering management software access after an external user registry failure
If you are using an external user registry, and that registry fails, use the following procedure to recover access to the IBM Flex System Manager management software by using the local user registry on the management node.
Recovering compute node boot settings after server pattern deployment
If one or more compute nodes will not start after you deployed a new server pattern to those compute nodes, the problem might be that the compute node boot settings were overwritten with the server pattern default boot settings. You can manually restore the original boot settings for each compute node.
IBM Flex System Manager Service and Support Manager
Service and Support Manager is a plug-in for IBM Flex System Manager. Service and Support Manager automatically detects serviceable hardware problems and collects supporting data for serviceable hardware problems that occur on your monitored endpoint systems. The Electronic Service Agent tool is integrated with Service and Support Manager and transmits serviceable hardware problems and associated support files to IBM support.

Parent topic: IBM Flex System Manager management node