00015013 : Automated file transfer of service data via [arg1] failed for event [arg2].

The file transfer of service data for an automatic support notification was not successful.

Severity

Informational

Alert Category

Chassis/System Management (Informational)

Log Source

SERVPROC

Serviceable

Yes

Recoverable

No

Chassis LED that is Lit

None

CIM Information

Prefix:CMM

and ID:0353

SNMP Trap ID

mmTrapChassisS

Automatically Notify Support

No

User Response

Complete the following steps until the problem is solved:

1. Ping the FTP server to make sure that it is functional.
2. Make sure that the FTP server exists and is configured correctly.
3. Attempt to log in to the FTP server.
4. Determine whether there is a problem with the firewall between the Chassis Management Module and the FTP server.
5. Manually save the service data.