Hard disk drive problems - Flex System x440 Compute Node

Use this information to resolve hard disk drive problems.

Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. See Parts listing, Types 7917, 7167, 2590 and 2584 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU) that must be replaced only by a trained service technician. If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician.
Compute node fails to recognize one drive	Verify that the drive is supported for this compute node. Go to the IBM ServerProven website to see a list of supported hard disk drives. Make sure that the drive is seated in the drive bay properly and that there is no physical damage to the drive connectors. Replace the drive (see Removing a hot-swap hard disk drive and Installing a hot-swap hard disk drive). If the drive is still not recognized, replace the hard disk drive backplane (see Removing the hard disk drive backplaneand Installing the hard disk drive backplane). If the problem remains, replace the system board (see Removing the base assembly and Installing the base assembly).

Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
See Parts listing, Types 7917, 7167, 2590 and 2584 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU) that must be replaced only by a trained service technician.
If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician.

Symptom

Action

Compute node fails to recognize one drive

Verify that the drive is supported for this compute node. Go to the IBM ServerProven website to see a list of supported hard disk drives.
Make sure that the drive is seated in the drive bay properly and that there is no physical damage to the drive connectors.
Replace the drive (see Removing a hot-swap hard disk drive and Installing a hot-swap hard disk drive).
If the drive is still not recognized, replace the hard disk drive backplane (see Removing the hard disk drive backplaneand Installing the hard disk drive backplane).
If the problem remains, replace the system board (see Removing the base assembly and Installing the base assembly).