The Electronic Service Agent monitors, tracks, and captures
system hardware errors and hardware and software inventory information,
and reports serviceable problems directly to Support. You can also
choose to collect data manually. This tool is integrated into the Flex System Manager
Service and Support Manager.
All information sent is encrypted and stored in a secure database
and used for improved problem determination.
Note: Establishing a management connection to
the
Flex System chassis
using the optional
Flex System Manager management software initiates
an inventory of components installed in the chassis. An inventory
can also be manually initiated. The results of an inventory will not
be visible until the inventory completes. If many
Flex System x222 Compute Nodes
are installed in the chassis, the inventory process is slowed due
to the dual-node architecture of the
Flex System x222 Compute Node and
could take 45 minutes to complete. Additional inventories running
at the same time could cause the chassis inventory to exceed 45 minutes.
For more information about the optional
Flex System Manager management software,
see the
"Flex System Manager Software: Installation and
Service Guide".
For more information
about the Electronic Service Agent and how to set it up, see the documentation
at "Setting up Electronic Service Agent (ESA)".