One compute node is unable to connect to the data network (Ethernet) during initial setup

Use the information in this section to troubleshoot one compute node that is unable to connect to the data network (Ethernet) during initial setup.

Complete the following steps until the problem is solved:
  1. Make sure that:
    1. The I/O module is powered on and the applicable ports are enabled on the I/O module.
    2. All cables between the I/O module and the network device (switch or router) are correctly connected and secure, and that the activity LEDs are lit on the applicable ports.
  2. From the compute node operating system, verify the network settings, such as IP address, subnet mask (if using IPv4), DHCP settings, and vLAN settings, to ensure that the settings match the settings of the network device. See the documentation for the operating system for information about checking network settings.
  3. From the compute node operating system, make sure that the network device is active. See the documentation for the operating system for information about viewing network devices.
  4. Make sure that the proper device drivers are installed for the compute node Ethernet device.
  5. Check the Support website for any firmware updates that might apply to this issue. You can view the release notes for a firmware update to determine the issues that are addressed by the update.
  6. Remove the compute node from the chassis and check the connectors at the back of the node for bent pins. If the pins are bent, contact Support. See Removing a compute node from a chassis.
  7. Install the compute node in another compute node bay to determine whether the problem remains. See Installing a compute node in a chassis. If the problem remains, make sure that this compute node is connected to a port that has been enabled and that the vLAN settings enable that port to connect to the network.
  8. Check the Support website for any service bulletins that are related to network connectivity.
  9. (Trained service technician only) Complete the following steps:
    1. Force the link/duplex speed.
    2. Check the connectors on the I/O module to ensure that there are no bent pins.
    3. Check the connectors on the chassis midplane to ensure there are no bent pins. See the "Flex System Enterprise Chassis Types 8721, 8724, and 8725: Installation and Service Guide".
    4. Remove the I/O module and install a working I/O module in the same I/O bay.
    5. If the problem is solved, replace the I/O module that you removed.
Parent topic: Cannot connect to the data network (Ethernet)