Use this information to solve optional device and replaceable
component installation problems.
External USB device not recognized
Complete the following steps until the problem is solved:
- Make sure that the correct device drivers are installed in the
compute node. See the product documentation for the USB device for
information about device drivers.
- Use the Setup utility to make sure that the device is configured
correctly.
- If the USB device is connected to a hub or the console breakout
cable, disconnect the device and connect it directly to the USB port
on the front of the compute node.
- Run the DSA USB diagnostic tests
PCIe adapters not recognized/functioning
Complete the following steps until the problem is solved:
- Check the event log and resolve any issues related to the device.
- See the Lenovo ServerProven website to make sure that the
adapter is supported.
- Make sure that the adapter is installed in a correct slot.
- Make sure that the correct device drivers are installed for the
device.
- Resolve any resource conflicts if you are running legacy mode
(UEFI).
- Check the Lenovo Support Portal for any service
bulletins.
- Make sure that any external connections to adapters are correct
and that the connectors are not physically damaged.