Software problems

Use this information to solve software problems.

Complete the following steps until the problem is solved:
  1. To determine whether the problem is caused by the software, make sure that:
    • The compute node has the minimum memory that is needed to use the software. For memory requirements, see the information that comes with the software.
      Note: If you have just installed an adapter or memory, the compute node might have a memory-address conflict.
    • The software is designed to operate on the compute node.
    • Other software works on the compute node.
    • The software works on another compute node.
  2. If you receive any error messages while you use the software, see the information that comes with the software for a description of the messages and suggested solutions to the problem.
  3. Contact your place of purchase of the software.
Parent topic: Troubleshooting by symptom