Solving problems

Use this information to diagnose and correct problems that might occur when you use IFM.

When you collect IFM log information for service personnel, do not restart the IFM server before copying the LAX.log file to a new location. This file is found in the ofm/data directory and contains important service data. However, it is over written when the IFM server starts.

Table 1. IFM common problems
Problem Solution
An address manager template configuration did not apply Turn off the server or select the template power-on override option.
Cannot connect to the IFM console If using Internet Explorer 8.0, check the browser security settings.
Failover monitor is not initiated

Failover monitor fails to power on the standby server
  1. Make sure that the management module is configured correctly for SNMP traps (see Configuring the management module to send traps).
  2. Make sure that the management module that is being monitored for failovers has registered the correct SNMPv3 password and SNMPv3 receiver IP address. To verify, send a test alert from the management module and check in the logs that it is received.
  3. Make sure that this IFM server is the only one registered for traps from the management module.
  4. Make sure that the monitor is started, and that the correct triggering events in the monitor are checked.
  5. Check for a mismatch between the template configuration and the hardware configuration.
  6. Make sure that you set the server IFM mode to Disable before applying the template.
IFM console is not responding. If you have just started the IFM server, try the request again later. At startup, the IFM server refreshes the inventory and during that time the IFM console may not respond. Otherwise try restarting the IFM server. If the problem persists, contact IBM support.
IFM tasks not available on the management module Make sure that a IFM license is installed on the management module.
No chassis show up in the Available chassis box Make sure that the chassis have been completely discovered.
No servers show up in the available servers section Make sure that the servers and the chassis have been completely detected.
Template failed to be applied
  1. Check that the servers are not turned on.
  2. Check that you have discovered all of the chassis in the domain.
Standby Server Pool failed after manually applying to a server
  1. Check that the servers in the standby pool have the same model and type as the source server.
  2. Check that the standby server pool does not contain only the source server (a failover attempt to the same server always fails).
  3. Check that the servers in the standby server are powered off.
  4. Make sure that the plug-in for your network switches has been installed.
Standby Server Pool failed to be applied after creating an event action plan and applying the event action plan to a server
  1. Check the logs to make sure the event that you are filtering on was actually triggered.
  2. Make sure that the event action plan was applied to the correct server.
  3. Check that the event was sent to the server object and not just to the chassis.
Unable to download IFM software Check the product activation code shipped with your order. To download IFM, go to the IBM® Fabric Manager website.