You must configure your firewalls and proxy server to enable
operation of the CMM call-home
feature, if you have firewalls in your network.
The
CMM must
be able to access remote systems over the Internet to deliver call-home
information. To enable this access, you must configure the firewalls
and proxies in your network to allow access by the
CMM.
Complete
the following steps to configure the firewalls and proxies in your
network:
- Identify the CMM ports
that you will use for your systems-management configuration (see Table 1) and
make sure that these ports are open.
- In the CMM web
interface, select the Port Assignments tab from the Mgt
Module Management > Network page. Ensure that the ports you
plan to use for your systems-management configuration are open. All
fields and options are fully described in the CMM web
interface online help.
- In the CMM CLI,
use the ports command (see ports command for information about command
use).
- Make sure that a connection exists to the Internet address
in Table 1 that
is required by the CMM call-home
feature.
Note:
- IP addresses can change, so use the DNS name when possible.
- If your CMM is configured for secure operation, the FTP port (port
21) will be disabled.
- If the CMM does
not have direct Internet access with your network configuration, make
sure that the selected proxy server is configured to use basic authentication.
Make sure that the following items in the CMM are
configured to support call-home communication using your network:
- Enable DNS in the CMM and
configure it to match the DNS settings for your network.
- In the CMM web
interface, select the DNS tab from the Mgt Module Management >
Network page, and check the Enable DNS checkbox. Ensure
that the DNS settings match the DNS settings for your network. All
fields and options are fully described in the CMM web
interface online help.
- In the CMM CLI,
use the dns command (see dns command for information about command
use).
- If required for your network, enable the CMM service
advisor HTTP proxy and configure it to match the proxy settings for
your network.
- In the CMM web
interface, select the IBM Support tab from the Service and
Support > Settings page. In the Outbound Connectivity section,
check the Use proxy checkbox, then click Apply. All
fields and options are fully described in the CMM web
interface online help.
- In the CMM CLI,
use the chconfig command (see chconfig command for information about command
use).
- Configure CMM service
advisor contact information.
- In the CMM web
interface, select the IBM Support tab from the Service and
Support > Settings page. Enter the service advisor contact
information in the Contact Information section, then click Apply.
All fields and options are fully described in the CMM web
interface online help.
- In the CMM CLI,
use the chconfig command (see chconfig command for information about command
use).
- Accept all CMM service
advisor terms and conditions and enable the CMM service
advisor.
- In the CMM web
interface, select the IBM Support tab from the Service and
Support > Settings page. Check the Enable IBM Support checkbox,
then click Apply. All fields and options are fully described
in the CMM web
interface online help.
- In the CMM CLI,
use the chconfig command (see chconfig command for information about command
use).