You can receive hardware service through your IBM reseller or IBM Services.
To locate a reseller authorized by IBM to provide warranty service, go to the PartnerWorld website and click Business Partner Locator. For IBM support telephone numbers, see the directory of worldwide contacts. In the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378).
In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9 a.m. to 6 p.m.