If you are accessing the compute node from a remote location

  1. Make sure that all applications are running (no applications are hung).
  2. Attempt to log out of the system and log back in.
  3. Validate the network access by pinging or running a trace route to the compute node from a command line:
    1. If you are unable to get a response during a ping test, attempt to ping another compute node in the chassis to determine whether it is a connection problem or compute node problem.
    2. Run a trace route to determine where the connection breaks down. Attempt to resolve a connection issue with either the VPN or the point at which the connection breaks down.
  4. Restart the compute node remotely through the management interface.
  5. If the problem remains, verify that any new software has been installed and configured correctly.
  6. Contact your place of purchase of the software or your software provider.
Parent topic: Compute node is unresponsive (POST is complete and operating system is running)